Starting point
Customer emails went out as plain text. For a heat-pump open day and for personal greetings, communication needed to look more professional.
Approach
- LayoutTable-based HTML with header, hero bar, checklist and a footer linking to legal notice and privacy policy.
- PersonalisationDynamic salutation (Mr/Ms in German) and content from SharePoint via Compose steps.
- FixesA two-column layout whose widths added up to 120% was corrected so it no longer breaks in Outlook.
Outcome
- Consistent, professional customer emails without an external newsletter tool
- Reusable templates for future campaigns
Technical details
Outlook renders email with the Word engine, so nested tables and inline styles are more reliable than modern CSS layouts.